GlassArtPatterns.com (A Sanborn Corporation)
POLICIES FOR:   SALES / ORDERS / SHIPPING / RETURNS

When you place an order via the internet you will NOT receive an imprint but an email of the credit card transaction. By checking the box terms and conditions and the "Checkout" button below, you acknowledge that you are giving us permission to deduct the funds for this order including any shipping and/or applicable sales tax from your credit card account and that you in acceptance of Our Sales Policy.

Our Promise: 

We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view.

Ordering:

We do not keep credit card information. Items are normally processed and shipped within 48 hours not more than 5 business days, except for large wholesale orders which can take 7 days. Occasionally we may partial ship in two shipments to complete an order but Out of stock items will not be backordered. These items should be reordered at a later date. Please keep your email address current via our Newsletter Signup, we will email announcements or restocked item monthly. A minimum order maybe required for free shipping offers.  General Public promotions do NOT apply to wholesale orders.  If there are special promotions for the Wholesale customer they will be clearly stated in a separate email to just Wholesale customers.  It is our civil right to refuse to do business with any person and to cancel any order that may be considered as used for the intention of copying our products or for duplicating our sources. This law and legal right has been in effect since 1915.

Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of Florida. Sales Tax rates are subject to change. If you wish to resell you must have established a wholesale account prior to ordering and we will have you Re-sale Tax ID on file.

Discounts & Coupons: Active discounts when applicable to an item will display in red above the item. Special discounts will be noted within the items description. If you do not see the discount display above an item then that item is excluded from a store wide discount.  Most of the time this is because it is a large item like a kiln which has distribution or manufacture restrictions or is a direct drop shipment from the manufacture.  These items will have specific discounts available on occasion but not necessarily at the same time as other items in our online store and will be noted in the item description.

Current promotions and effective dates are posted on the home page with the expiration and discount details as well as in any newsletter or promotional material.

Coupons must be entered exactly as provided, this includes upper and lower case.  Example: If the coupon is BONUS, then typing in bonus would not work.  They must be entered in the Coupon field at the bottom of the checkout page where you enter your Billing & Shipping address.

Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental U.S. Your online order statement will include a calculation of shipping charges. However, your actually shipping charges will be based on the actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. In cases where more than one item is ordered, you total shipping cost might be lower than what is calculated on your online order statement. 

Shipping Carriers: We ship the majority of orders using USPS Priority & First Class Mail, unless otherwise requested. Wholesale orders may be shipped using UPS.  Orders shipped to other countries outside the US, often require customs forms to be completed and may require the customer to pay some duty charges.

Shipping Costs: Are automatically calculated electronically by the combine weight of all items ordered via electronic interface to the USPS computers at the time the customer is checking out.

Express Shipping: When placing an order as Express, it does not mean it will go out over night.  Order must go thru the packing and shipping department and this takes a minimum of 24 to 36 hours.  Then the item will be sent Express mail. USPS definition of Express mail: "Express Mail® is our fastest service for time-sensitive letters, documents or merchandise. Guaranteed next-day and second-day delivery nationwide or your money back.".
See: Express Mail for further details.

Note: International Orders always take longer than US deliveries due to the extra distance and time needed for clearing thru customs.

Tracking:  Every order is process thru the USPS website and you will receive an email with your tracking number from the USPS automated system which may take up to 2 days and because we ship via Priority Mail, you may find that you often receive the package before your receive your tracking email from USPS.

Contacting USPS:  Call 800-275-8777 (US only)  Click here for: Email Form via their website.

Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, take a look at it. 

If you have a problem with any merchandise or are not completely satisfied, contact us at (727) 397-3073 for a Return Authorization Number, within 14 days of receipt. We will provide a Return to Address at the time the RMA is issued.

Repack your item(s), including ALL parts, accessories and manuals, along with the original packing material (only if it's in good condition). 

Note: Items returned more than 30 days after delivery, not in sellable condition, or are missing parts, may be charged either a 15% restocking fee or may not eligible for a refund.

- Ship the item(s) back to us with a copy of your receipt.
- Include the RMA # on the copy of the receipt & on the outside of the package.
- The item must be shipped insured, signature required to the RMA address we provided.
- Shipments without a RMA will be refused. 

Insurance: If you want your package to be insured you must Check the Box on the Check out page and any costs will be added to your order.  For any questions use the "Comment Box" during check-out.

Note: All deliveries that are insured will require a signature. 

Expedited Shipping: You must request a quote in the Comment Box during check-out, otherwise shipping time is based upon USPS priority mail or UPS Ground. UPS Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order.

Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during the Christmas season) Because we try not to split ship orders, on a rare occasion an order can take up to 4 business days to be shipped. 

You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will receive your Tracking# to allow you to track or trace your delivery.  

Currently shipments addresses outside of the USA to Canada may be to limited areas based upon our carriers. 

Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment.  

Please fill in your street address information (or ship to address information, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address.  

Damage Claims
Insurance is your optional choice, if you do not indicate you want insurance and there is damage to the merchandise, you should address your lost with the carrier upon delivery. If you requested insurance, damage or shortage on USPS shipments, you must keep damaged merchandise with its original carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. When the original package is returned to us, we will replace the damaged merchandise at no additional charge but you must return it to the address we provide with the RMA # clearly marked on the outside of the package and inside on the copy of the invoice.

Lost Orders:  On a rare occasion, an order will be lost in shipping.  Once an order has left our shipping department, use of the USPS or UPS tracking number must be used and you must file a claim with the carrier.  We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for High dollar value orders or orders being shipped outside the US.  Once the package leaves our possession it is the customers responsibility especially when out of the country orders reach the Customs department in the customer's country.

Please call us at (727) 397-3073 to discuss any shipping concerns.